Diss, Norfolk IP22 4EX
Tel/Fax: 01379 642775
www.thechinacabinet.co.uk
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The China Cabinet offers you a feast of China, Glass, Cutlery, Crystal and Gifts for any occasion, from most leading manufacturers, including many limited edition pieces. Aynsley, Caithness, Denby, Doulton, Edinburgh Crystal, Jasper Conran, Liadro, Moorcroft, Okra, Portmeirion, Royal Crown Derby, Spode, Wedgwood, William Yeoward and Worcester to name but a few. |
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How To Contact Us For all queries and enquiries, please contact our customer services on: |
Postal Address:
The China Cabinet. 3/4/5 Mavery House, Victoria Road, Diss, Norfolk IP22 4EX.
Telephone/Fax: 01379 642775
E-Mail: enquiries@thechinacabinet.co.uk
Product and Company information
For more information on our products and general enquiries we can be called on 01379 642775. We are open from and an answer machine service is available outside office hours. Calls are charged at BT's current national/local rates.
Complaints
Complaints will be handled in a fair and confidential manner. If, for any reason, you have a complaint, please contact us or e-mail.
Our telephone lines are open 9:00am to 17:30pm and an answer machine service is available during outside office hours.
For more information on our products and general enquiries we can be called on 01379 642775. We are open from
Complaints
Complaints will be handled in a fair and confidential manner. If, for any reason, you have a complaint, please contact us or e-mail.
Our telephone lines are open 9:00am to 17:30pm and an answer machine service is available during outside office hours.
Here at The China Cabinet we consider our customers to be extremely important to us and we are greatly dedicated to customer service and satisfaction. We promise to always take problems seriously and endeavour to correct them as soon as possible. If you do have any problems, suggestions or comments regarding our products or services please do not hesitate to contact us via the details above.
If your item is not in stock, we will offer you the opportunity to cancel your order or wait the short period of time until we can receive the out of stock item into our stock. We will keep you notified of any such activity.
Our customer service department will contact you with an estimated delivery date. You will not be charged until the item is ready to be dispatched. Payment methods which the China Cabinet accepts are:
Mastercard, Visa and Switch.
Card information can also be sent via phone, fax, post or over our web site that uses SSL encryption. We also accept cheques, made payable to The China Cabinet.
It is the policy of the China Company to ensure that all products supplied to our customers arrive in perfect condition. Should the product, on arrival, not match your requirements, and is returned to us within 28 days, the China Company will refund you in full less any postage charges. If your product is damaged, please inform us within 7 days of delivery. If you are returning an item, the China Company must be informed in writing, e-mail, letter or fax, detailing your order reference number and reason for return.
For faulty items the China Company will refund the postage. For non-faulty/unwanted items return postage will be the responsibility of the customer. For larger items, the China Company can arrange collection through its couriers. This does not affect your statutory rights as a consumer.
All goods will be provided with a receipt, both e-mail and to the specified address. Any mistakes in bills, receipts or payments will be rectified as soon as possible. Please contact us if you suspect your receipt to be incorrect
VAT All prices displayed in the various shopping sections are exclusive of VAT.
If you are ordering from outside the European Union (including the UK) you will be presented with an option to exempt yourself from VAT.
For European Union countries VAT will be charged at 17.5% at the checkout.
The VAT is separated and shown at the bottom of the receipt.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted on the customer's computer when the order is placed and then stored securely on the China Cabinet's website using 128bit encryption. These details are only decrypted after they reach our office computer. They are not held in decrypted form on any Internet site. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
The person responsible for privacy matter is Alison Murton. We do not collect any information prior to reaching the checkout. At the checkout you will be asked to provide information in the online form, which is held on a web server.
This includes your Name, Address, Telephone Number, E-Mail Address, Delivery Address (if Applicable) and your Credit Card Details (if Applicable). These details we consider essential in helping us supply your order ASAP.
Your e-mail address is required so that we can send confirmation of your order.
Personal records are only stored on our secure office computers for the duration of the order process.
We will never send unsolicited e-mail. Should you wish to view any information that we may hold on you, please write to us at the address detailed in the Contact Us section.
Any personal information is kept within The China Cabinet and is never passed on to third parties.
We do not disclose customer information to any third parties. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Website maintenance by Oyster Web Design